I am unable to find my student records or provider

If you have exhausted all options provided on our Student records page, you may have to complete the training again with a new provider.  

Applying for recognition of prior learning

When you sign up for a new course you can apply for recognition of prior learning (RPL) with your new RTO. The RPL process allows the RTO to assess your competency—acquired through formal and informal learning—to determine if you meet the requirements for a unit of study. 

Help finding a new provider

If you need assistance with finding a new provider, please refer to the Your career website - Australia's directory of training. Your Career may assist you in finding a training provider to complete a nationally recognised VET course in your area. The website provides current, straightforward, independent and trustworthy Information to help consumers make choices about their training options. You can also view the cost and duration of courses on this site or by contacting a training provider of your choosing.

Choosing the right provider

For useful advice on considerations when deciding who to complete your training with, please refer to the choosing a provider section of our website. Additional links and information can be found on our courses and providers page.